I couldn't agree more. Two tech visits in the last 2 weeks, they acknowledged CONSISTENT 20-60% packet loss, when I'm working for home calls just up and drop, and I can't game at all in the evening. Ping times to anywhere fall off at the third hop hitting way over 100 and 200 and stay ridiculously high for any destination. There's huge ingress or a blatant node problem, been going on for at least two months now, and even Centurylink 40/5 would work better than Cox. After about 13 years I'm about done here, the support is absolutely atrocious on the phone, I called one day and 3 people blind transfered me supposedly to a supervisor and it wasn't, and these people acted like it was their first day on the job with a lot UM, OH, UH acting like they know absolutely nothing.
I pay you for support and decent speeds. I'm getting neither. They put that stupid "Oh our networks are busy during covid" message on my account, then they remove it the next day like everything is fixed. It's only gotten worse, not better.
