Packet loss every day, for a month+
Hoping someone might be able to help me out with this, as I'm nearing my wits' end on what to do.
Since late June, I have had periods of significant (6-10%) packet loss every day, for several hours at a time. I started running pingplotter after noticing significant input lag and running one of my games' connection diagnostic utilities, which showed packet loss starting at the second hop and continuing to the last. From pingplotter, I've kept track of these packet loss periods, as they seem to start at random times in the afternoon/evening, and always last a period of more than 3 hours. Sometimes it's all day, sometimes it's in the evening, sometimes it goes until 1-2AM. The only constant seems to be that it's quite literally every day.
Here's an imgur album with my Pingplotter logs starting in July:
On the advice from the Cox folks, I have already upgraded my modem and connection package (I'm at 500 down/whatever up); probably shouldn't have let them talk me into this, as it didn't fix anything. I am also wired directly into the modem. The download/upload speeds don't change when this starts happening, but I start getting a lot of input lag, and most of my keypresses in games etc just don't register at all.
My event logs for this new modem are empty -- the one I replaced had lots of T3 timeout errors, I've no idea why these aren't registering on the new one. Only Firewall Logs has entries; dunno if those are relevant but I'll post them at the bottom of this page, and my signal levels.
I have called Cox support numerous times, and have had three technicians (not counting the maintenance guy who apparently checked the outside node, said 'could not reproduce the packet loss' and left) come out and look at my connection. The most recent tech at least sounded like he was trying to help, and told me to contact him when it started acting up again -- which I did -- but we've now reached an impasse where all I hear is 'we have to have someone at your apartment when this starts happening so we can trace it, otherwise we're going to just keep saying 'well it looks fine right now lol' and not doing anything so you have to keep calling and scheduling more techs.'
Like, really? That seems off to me, because I know the Cox maintenance guys have logs of my connection, as the last tech showed me where he could see on his monitoring software where it was that I started getting packet loss each day. Additionally, given the time of day that the packet loss begins is variable within the afternoon/evening window, it isn't as though I can say with certainty 'oh its definitely going to happen at this time' -- I can only guess, when asking support to schedule someone to come out and look at it. I've discovered a problem that is apparently to do with Cox's network (as I've replaced all the hardware I have control over on my end), yet this has gone on for more than a month because for some reason, an agent has to be here at the exact time this occurs to diagnose it? (Spoiler: the second tech happened to be here when it was acting up, and that didn't seem to help them figure it out).
Those of you who actually got issues fixed at-home; how did you escalate? I'm glad to be getting actual maintenance techs this time, but this still isn't fixed and doesn't show any signs of being fixed while I continue to get this run-around. If Cox was actually interested in solving this issue, you can't tell me there's 'nothing you can do' outside of the precise moments when this is happening -- and if it is, then camp a tech over here to keep an eye on the node, because this has been happening every day. Short of putting in a BBB complaint and looking for a new provider, I'm not sure what else to do.
Other logs:
