Forum Discussion
Hussar
New Contributor
The MTR trace provided is over a wired connection. the packet loss only appears to be on the route from my local network to my cloud server, the issue has persisted for months now, I even switched cloud storage providers because of this issue, the issue itself seems to be with packet hand off after Cox to Level 3, I personally cant raise an issue with Level3 about this but Cox techs apparently can from other threads on this forum people have definitely gotten help with similar issues before.
SharielH
5 years agoModerator
Hi Hussar, were you wired directly into the modem or a router? Also, the modem is showing running for 17 days. Please power cycle the device unplugging the power cord and removing the cable wire for 1 minute. Have you tested this on multiple devices?
-Shariel
-Shariel
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