Forum Discussion

Mission_Control's avatar
New Contributor
7 years ago

Packet Loss and Terrible Route


I've been having the same issue for a while now.  I've have 3 different techs out to my house just to say "the issue isn't here".  I've been trying to get this issue escalated to COX network department and I'm getting nowhere so I'm posting here. I am seeing 90%+ packet loss in my traceroutes to  I've tried doing the same tests using IP instead of DNS with the same results.  My troubleshooting shows packet loss on level3 routing hops.  Sometimes my traffic is being routed through Japanese network devices.  I am not running a custom firewall, I am not port forwarding or using custom DNS servers.  I'm simply using Wifi to connect to cox ISP services and being assigned a bad route.  I can't believe there isn't some sort of monitoring for this on Cox's end and I also can't believe how difficult it is to get someone to actually look at the issue.  Test results below.

4 Replies

  • Karen_R's avatar
    Former Moderator
    Hello Mission_Control,

    Thank you for reaching out to Cox Forum Support. We can take a look at the packet loss. Please send an email with this forum link, your full name, and address to We will reply back once we receive the email. Thanks
  • I've now been told that my issue has been escalated to the "highest" level and there was no issue found.  Anyone with network knowledge can look at my trace results and identify a problem.