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Gigabitch's avatar
New Contributor
5 years ago

Overage Charges

Dear Cox,

I just wanted to thank you for this warm and classy notice to your subscribers.

Thank You!

We’ve got you covered. Beginning March 16, 2020 through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures.

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  • threetimesg's avatar
    New Contributor

    Is thi for real?  The news page for cox does mention some support but this notice was not there and I have not received any email with this notice.