Forum Discussion

Gettingfedup1's avatar
Gettingfedup1
New Contributor
5 years ago

Outlook no longer works with email. Cannot send any email. CS will try to troubleshoot for a fee...

Using Outlook 2016 No changes prior to issue on my setup Checked and rechecked all server settings Reset password Re-setup accounts Spoke to CS and was told they no longer support troublesh...
email help
email outage
email outlook
email settings
Gettingfedup1's avatar
Gettingfedup1
New Contributor

webmail works, haven't tried others. Outlook should work.

viperthunder2's avatar
viperthunder2
New Contributor III
5 years ago

I use outlook as well, not having issues with my cox email. my current settings are: incoming server: imap.cox.net , port 993. SSL/TLS encryption method. "require logon using SPA" box is unchecked.  outgoing server: smtp.cox.net , port 465. SSL/TLS encryption. "my outgoing (smtp) server requires authentication" box is checked, and "use same settings as my incoming mail server". "require logon using SPA" box is unchecked.

  • Gettingfedup1's avatar
    Gettingfedup1
    New Contributor
    5 years ago

    verified account after changing to those settings. still trying to send

  • Gettingfedup1's avatar
    Gettingfedup1
    New Contributor
    5 years ago

    Thanks!

    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      What operating system does this computer use and are you trying to send from your home Internet connection?

      -Chris
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    fwiw, my spa box is checked but i'm using pop3 & you're using imap.