Forum Discussion

Gettingfedup1's avatar
Gettingfedup1
New Contributor
6 years ago

Outlook no longer works with email. Cannot send any email. CS will try to troubleshoot for a fee...

Using Outlook 2016 No changes prior to issue on my setup Checked and rechecked all server settings Reset password Re-setup accounts Spoke to CS and was told they no longer support troublesh...
email help
email outage
email outlook
email settings
viperthunder2's avatar
viperthunder2
New Contributor III
6 years ago

are you able to access your email on myemail.cox.net ? are other clients like Thunderbird, Mac Mail, or Windows Mail working?

  • Gettingfedup1's avatar
    Gettingfedup1
    New Contributor
    6 years ago

    webmail works, haven't tried others. Outlook should work.

    • viperthunder2's avatar
      viperthunder2
      New Contributor III
      6 years ago

      I use outlook as well, not having issues with my cox email. my current settings are: incoming server: imap.cox.net , port 993. SSL/TLS encryption method. "require logon using SPA" box is unchecked.  outgoing server: smtp.cox.net , port 465. SSL/TLS encryption. "my outgoing (smtp) server requires authentication" box is checked, and "use same settings as my incoming mail server". "require logon using SPA" box is unchecked.

      • Gettingfedup1's avatar
        Gettingfedup1
        New Contributor
        6 years ago

        verified account after changing to those settings. still trying to send