Outlook keeps prompting to "Enter Network Password"
Outlook keeps prompting to "Enter Network Password"
Forum Discussion
if you have more than 1 device accessing the email, password needs to be changed on all devices.
If you are using Windows you can take a look at Credential Manager Control Panel then clean out all outlook and live credentials to force it to get and save new credentials for you. That might help.
- Close “Microsoft Outlook” >> Click on “Start” button >> type "Credential” in the search box >>you will then see ‘Credential Manager’ >> Click on “Credential Manager”.
- Under “Generic Credentials”, you will most likely see an entry that has Outlook in the name.
- Delete it. In fact, you can delete all the entries in Generic Credentials if you like.
- Close Credential Manager Window and start “Microsoft Outlook”.
- If it asks for a password, enter the password and check for it to remember the password.
- A new entry will be created in the credential vault with your latest login and password.
- Problem solved.
win10, outlook2016...no generic credentials tab, only windows + web.
good tip, had never used it.
btw, entering the new pw can only be done in account settings, not when you login to outlook!
i'm a long time outlook user...still have outlook 2002 on an old xppro/sp3 machine.
Outlook will attempt to login with your credentials in the background using credentials stored in the credential manager. If you change your password then the Outlook background authentication process will fail causing the prompt for a new password. The intent is that when you enter a new password it will update the password in the secure credential store and then Outlook will start running smoothly. Sometimes this process fails to update the credentials in the secure credential store and then over and over and over Outlook will bug you for a password that works.... every time it attempts to login in the background it will prompt for a password. Frustration. Frustration.
When you delete the credential in the secure credential store using the credential manager it forces Outlook to create a whole new credential record from scratch. Most of the time this fixes the issue and it doesn't return. Sometimes the issue will return and you might have to repeat the process.
The credential you need to delete may be under either Windows or Web depending on the problem. If Outlook desktop app is the issue then that will be a Windows credential. If Outlook Web App is the issue then the credential will be a Web credential.
I hope this helps you.
sorry but i don't/didn't need the help.
i need to clarify & misspoke about changing cox passwords.
can't be reset within outlook but must be done within cox webmail/settings/change pw.
Is this the same for windows live mail? I clicked on generic credentials and found nothing referring to outlook or windows live mail. I was going to delete them all but afraid to. I have been unable to get my emails from windows live for over two weeks now and cannot change my password on the account file. I can access my email only by going to cox.com, signing in, and clicking the mail envelope. When I try to then change my password, it keeps telling me I have an error and will not do it.
- Hi Dawg11647. You would need to go into the servers tab under account properties to change your password in windows live mail. - Lisa, Cox Support Forums Moderator.
