Outgoing Email (SMTP) Failure
I am relieved to see that others are having the same problem I am. Yesterday I had a chat session with Cox agent Bryan V, and he confirmed that Cox engineers are working to fix the problem and that it isn't on my end. Today I chatted again, this time with Cox agent Julie V. I was hoping just to get an update on the problem. Instead, she completely misunderstood the problem I was describing, going so far as to tell me that I should contact my email client provider, because it wasn't a Cox problem! My wife and I both have secondary Cox email addresses. We don't use the primary address, even though it exists. My address is the one getting the failure, while my wife's address is working fine (same house and Cox account). I wish there was a place I could look just to get the current status on the problem, but I haven't found such a place. Is there one? Overall I've been pretty satisfied with Cox for many years, but this failure that has prevented me from sending messages for more than a day is getting irritating!