After the first of the year , every couple of days some of my email accounts had been set to Inactive without any notification. I then had to Reactivate them, but then they will get inactivated again in a day or two. I contacted the Chat Lines about five times but they only say there were some Email server problems but they do not know why my Email Accounts were randomly set to Inactive. I tried resetting the Passwords , sending to all accounts email from my Gmail account, and making sure Outlook was accessing and checking all the Email Accounts every day or more, but they were still set to inactive
About a month ago , my Email Accounts stopped being set to Inactive but I still check daily to see if the Accounts are inactive and then reactivate them if needed. I would be good to get some feedback on why this is happening and when it will be fixed will be sent as a notification to all Cox Email Users.
In any case, this might be the reasons why some have Outgoing and/or Incoming issues. Check to see if your Email Accounts have been set to Inactive by logging in with the Main User and go to Profile/User Accounts to see if they have been set to Inactive