Outgoing Email Problems

Rhonda in Mesa,
Thank you so much for your post as I too have been working with 7 Cox employees to find out why I can no longer send out group e-mails and I have been given at least four different reasons but none have told me they are limiting the groups to 9 but the most I have been able to do is 8.  The last guy I talked with last night gave me a ticket number and said he was escalating it and he also took my cell number but of course no calls yet.  They did send me an e-mail to complete a online survey about their customer service and one of the things I told them was why don't they let all their customer service people know what is going on so they are all on the same page and you are not getting different answers or starting all over in the process.  I have been working on this issue since Jan 25 and gotten nowhere.  This is the message I receive when I try and send my regular group e-mails, "An error occurred while sending mail. The mail server responded:  5.2.0 57kT1x00M06mlRu017kThU internal error. Please check the message and try again."  You said something about getting a gmail account and my question is are you going to use that on the Cox system.  I need to be able to send out group e-mail for personal reasons not for profit as I send out a morning blessing that a lot of people look forward to.  Once again, thanks for sharing this and now I know this is going nowhere.  They say this e-mail is free but one of the considerations when you are deciding on which ISP to go with the e-mail capability is one thing you look at so since they say it is free they can do what the heck they please.  Also When I first went with Cox many years ago they provided space for you to build your own web site and I did but only a few years later they say they are discontinuing the web site space because there wasn't enough usage and they only gave me a month to get something else to host my site.  Seems like they are good at taking stuff away but not lowering the price because they can always say well that was free.  Please let me know how you are going to handle your grou mail situation since I now know Cox is not going to help.

Ron rongaspard@cox.net