Outbound Spam Filters Have Run Amok -- Again
This issue has been around for a while. I discovered this week, however, it is still alive and well. And equally as frustrating as it was then.
Outbound email filtering appears to be broken -- agai...
Forum Discussion
I have a similar problem with outbound email, but only SINGLE emails to a SINGLE address (my attorney here in town). Every email I send to the attorney is never received, AND not in recipient's spam/junk folder. Sending from gmail works flawlessly. This recipient is in my Cox contact list, and I receive inbound email from him fine.
Never knew anything about outbound spam filtering - especially to a single address. Any way to address this????
I'd hate to have to resort to getnotify for every email I send via Cox.
Hi Bohenlv, it is important to ensure that the email recipient (your attorney, in this case) has his or her email account set to not delete spam automatically. In OMAQman's scenario, above, his wife's account was set to delete spam automatically instead of tagging email as spam and delivering it to the Inbox or the Spam folder. It's possible that your attorney's network blocks email from Cox for some reason. Without knowing more about your attorney's email provider, email settings, and corporate network, I'd hesitate to speculate or label this issue as outbound spam filtering. Be sure that your emails to your attorney don't include any URLs or hotlinks. Be sure to use proper spelling and grammar and to include a subject line. This will make your emails less likely to be blocked on the receiving end. Also, if using security or anti-virus software on any of your devices, disable the mail scanning feature. -Becky, Cox Support Forums Moderator
Thanks, Becky. I'll pass this along to the recipient.
