Outbound Spam Filters Have Run Amok -- Again
This issue has been around for a while. I discovered this week, however, it is still alive and well. And equally as frustrating as it was then.
Outbound email filtering appears to be broken -- agai...
Forum Discussion
Hi OMAQman, this must be so frustrating! I Have your wife log into Cox Webmail and check her Spam Settings. (Click the Settings icon, choose Settings, click on Inbox, and then click Spam settings.) Does your wife have suspected email spam delivered to the Spam folder? Or is her account set to delete Spam without delivering to Inbox? If it is set to delete spam without delivering to the Inbox, have your wife change the setting to "Automatically deliver to Spam folder." Then, resend the email from your Gmail account without deleting the club's website or the community website. I'd like to know if your wife receives the email in the Webmail Inbox, the Webmail Spam folder, or not at all. If she doesn't receive the email at all, I'd like to escalate this and have it investigated further. -Becky, Cox Support Forums Moderator
Hi, Becky. Thanks for taking the time to reply. Let's just say "frustrating" is an understatement, and let it go at that. ;)
Well, we tried your suggestion, and . . . IT WORKED!!! I tested this with an email (the one containing hyper-links) addressed directly to her (it arrived), and then tested "as if" it was a Dance Club newsletter (addressed to my/Sender's Gmail account, 'bcc' to her), and it arrived! And, interestingly, without a "--Spam--" appendage to the Subject.
Unfortunately, I don't know that we are home free yet. I still have reason to suspect that there is something else about the newsletter that is hitting CloudMark's tripwire. I'll see when this coming week's newsletter goes out. I can tell you this -- I have segregated out the known cox.net recipients on the list into their own 'bcc' group, and that group is less than 8. So maybe that doesn't hit the tripwire. I will continue to obfuscate URLs. I have also taken to spacing out the emails to over 15 minutes between each "Send". Maybe that helps. I don't know. What I do know is that anti-anti-spam procedure is a BIG pain in the posterior.
I will stay on the record as believing that blackholing without notice is the wrong thing to do. Ever. That the apparent default setting (set by Cox, not us) in Webmail is "delete spam without delivering to the Inbox" was news to both my wife and I. I wonder how many other Cox users have had valid email "go missing" because they didn't know it was sent and the sender didn't know it got blackholed? That breaks the function of email, pure and simple. And it has overtones of censorship and suppression of free speech. But I won't go there today. I'm saving that one up for some future discussion. ;)
Thanks again for your helpful reply. I'll keep my fingers crossed. You can count on me to circle back if more email gets "disappeared". ;)
