Forum Discussion

Margarita_Rubio's avatar
Margarita_Rubio
New Contributor
2 months ago

Outages since yesterday June 12th

Yesterday there was an internet outage and it has not been fixed even today. I have not received any updates since the morning of when they restored service, supposedly they have been undergoing maintenance but I haven't seen any updates on it and it's getting stressful.

3 Replies

  • Margarita_Rubio, I am sorry you've been in an outage. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum. 

  • Yes same here I get no updates they should have warned us or told us days ahead before doing whatever this maintenance is, I'm very frustrated 

    • RaquelD's avatar
      RaquelD
      Moderator

      Hello. I'm terribly sorry that you have been affected by a prolonged outage. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.