Forum Discussion

Margarita_Rubio's avatar
New Contributor
2 months ago

Outages since yesterday June 12th

Yesterday there was an internet outage and it has not been fixed even today. I have not received any updates since the morning of when they restored service, supposedly they have been undergoing maintenance but I haven't seen any updates on it and it's getting stressful.

3 Replies

  • Margarita_Rubio, I am sorry you've been in an outage. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum. 

  • Yes same here I get no updates they should have warned us or told us days ahead before doing whatever this maintenance is, I'm very frustrated 

    • RaquelD's avatar

      Hello. I'm terribly sorry that you have been affected by a prolonged outage. I'd like to help. When you have a moment, can you please email with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at Thank you.