Forum Discussion

Chipmize17's avatar
Chipmize17
Visitor
3 hours ago

Outage

My internet is out.  This happens every few months. Cox says no outage in the area. Usually after twisting their arms they finally reset my modem from their HQ. I'm not sure why they are always reluctant to do this easy fix.  Now it's out again.  But the new AI on the app is not being helpful.  I still have no internet. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    34 minutes ago

    Hi, there. I'm really sorry for the issues with your internet service. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I really want to help.