Forum Discussion

SRF12's avatar
SRF12
New Contributor
2 months ago

Outage with no repair timeline

Our Cox service (Gigabkast customers) went down last week at 11:30 on Wednesday and had not been back up since. We stopped getting repair estimates on Wednesday night. On Friday, I attempted to call support to ask if they can communicate any timelines at all as my husband runs his business from home and I’m a full-time remote worker, and the support center laughed at me (and obviously didn’t provide any answer). I’m at the end of my rope and we are ready to cancel and switch to satellite because at least we would have SOME service, even if it’s not the speeds we are used to. Does anyone else have any experience in an outage this long with no repair timeline? 

  • DannyS's avatar
    DannyS
    Moderator
    2 months ago

    Hello, sorry to hear about the recent concerns regarding your service.  The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help.