Sick of outages, saying it’s resolved, but it’s not. Cox keeps telling me that it’s from Michael, but I’m in Virginia. I only lost power for maybe 10 mins late Thursday night, but haven’t had internet since Friday morning. This is ridiculous. Why do they keep telling me it’s fixed, only to issue another outage a few minutes later?
Hi Major PMS, even though your home had power, the Cox engineering equipment that powers your neighborhood node was without commercial power. We're still running some equipment on generators as we await power restoration. It is normal to see intermittent services after assessments have been completed and the full storm restoration effort gets under way. If we had the node to your neighborhood on generator power, for example, switching from the generator back to electricity would cause the symptoms you described. Also, at times it is necessary to take a functioning node offline in order to fix or replace a network component further up the line. I apologize for all the interruptions and I understand how frustrating it must be for you and your family. It looks like your services were restored just after midnight last night. Are you able to get online at this time? -Becky, Cox Support Forums Moderator
