Outage on 5th day now... Getting run aound
I live in Buckeye, AZ. There has been a known outage for almost 6 days now. Several of us work from home because of the COVID pandemic. We depend on this internet and the connection. I pay almost 200 dollars a month for internet ALONE to ensure that I have unlimited data in order to withstand the demands the house is making for our careers.
We make calls every few hours. We receive texts once a day stating "Techs are working on resolving the issue, you will receive an update by 07:30 AM for update."
There is little to no information as to what is going on. Jobs are on the line here and COX representatives to include to include their tier 2 employees dont really care. They don't have the information nor can they do anything about it.
We need an area manager to step up and relay to the city of buckeye and its residents who pay out the **** for their service to be told what is going on.