Forum Discussion

reverendrazor's avatar
reverendrazor
New Contributor
2 years ago

Outage now over 24 hours - No ETA Northwest Arkansas area internet service. Seems to be a weekly issue. Any others experiencing this?

We have not had internet capabilities in over 24 hours. No ETA, no explanation, no apology, no rebates, no credit for not getting services we are paying for. What is going on with Cox Communications ...
connection issues
internet
Balliver's avatar
Balliver
New Contributor

Experiencing this extremely frequently the last two weeks. File a complaint with the FCC. They force cox to open a case and cannot close it with the FCC until the customer has been contacted and worked with. Currently have a case open myself.

Becky's avatar
Becky
Moderator
2 years ago
Hi Everyone, please use Cox.Help@cox.com as a point of contact for normal troubleshooting and account questions, as well as an escalation point. This is the shared email address for my team, the Cox Social Media team. We will do everything we can to resolve your issue and escalate as appropriate! -Becky, Cox Support Forums Moderator