Outage in Omaha
It’s been 2 days without internet. I’ve talked to support twice and was told it was due to either maintenance issues or network interference. What is going on?! I pay for 2gb of internet and I can’t ...
Forum Discussion
nich3439 I work from home too, so I know exactly how important it is to remain reliably connected. I know how frustrating outages can be especially when they affect your livelihood. Since our community members aren't able to help with an outage situation I ask that you please email us at cox.help@cox.com with your full name, complete street address details of the issue and a link to your post.
sjy Please believe that we would rather your service was working too. Please understand that when we apply credit the system calculates a prorated amount. The total credit is determined from the monthly rate divided by 30, then multiplied by the number of days impacted. The Cox app is a great place to check for outage or other account alerts. If you're still having trouble but there's no alert displayed please email cox.help@cox.com with your full name, complete street address and a link to your post.
