Hello, aurimouton. I understand how frustrating service interruptions can be and I apologize for the inconvenience imposed upon you during these events. I know we all rely on our in-home connections now more than ever. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.