Hi Willy,
I am sorry to hear that you do not have internet service. I know how important it is for you to have a reliable internet connection and I want to help. You may contact our Tech Support online:
www.cox.com/.../contactus.html or through Social Media, Twitter @coxhelp, or Facebook.
Please DM or private message your complete home address, your first/last name, and the name of the primary account holder. Please include a link to this thread.
Please do not post any personal information in our public forums.
Thank you for your patience,
Mike J.
Cox Support Forums Moderator