Thank you for letting us know about the pedestals. We are there to assist you. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at email@example.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. So that we can get a technician out to repair them. Thank you for informing us again.