ONT/PON setup in the home?
I tried to upgrade to Gigablast. On friday retention rep setup my new service in the billing and ordering system and my wife went to a storefront to pick up the devices. The person at the shop gave her a 3.1 Voice modem and said no, the Gigablast can't be installed by the customers. So, I tried to call and schedule and they said they cannot schedule because of the virus. I would just like to know what the actual deal is here because they think it's as simple as telling me they cannot, but they also have told me inaccurate things along the entire way.
For example, why did they ever tell me it was doable and to pick up the items? Can I get a definitive "Yes, it's doable?" I have my doubts now.
They also told my wife she could not have the new set top boxes until she brought in the old ones (this was Friday). Which nobody has ever had to do with Cox, right?
Well guess what, the DVR didn't activate. They have to send someone out tomorrow for that. And we cannot revert to the old one because we turned it in today.
But I digress. I have RJ45, RJ6, and Coax from the side of my house to the "data closet" where the cable modem is now. Where does the ONT go? I don't think there is fiber in my outside data box, so is Gigablast even possible?