Only getting 30Mbps out of 150Mbps plan.
Hi guys. So for backstory, I posted a while ago because I was only getting FIVE mbps out of my 150Mbps plan. Yes. Five. I bought Cat6 cables, and for a few months I've been sitting out at the 30~ ran...
Forum Discussion
@User2k
The current setup as described isn't ideal for 150Mbps speeds. The router you have for starters only features 100Mbps Ethernet ports however the CPU in that router will have trouble keeping up with speeds far below that. The modem technically meets the minimum requirements for Preferred however you'd be much better off with a modem that supports a minimum of 16x downstream channels. If you keep telephone you could upgrade to the TM3402 which would provide phone and Internet up to Gigablast speeds. So long as you keep telephone there would be no charge for renting the modem however the router would still need to be addressed.
I'd suggest first connecting a computer directly to the modem then resetting the modem and see if your speeds improve.
-Chris
The current setup as described isn't ideal for 150Mbps speeds. The router you have for starters only features 100Mbps Ethernet ports however the CPU in that router will have trouble keeping up with speeds far below that. The modem technically meets the minimum requirements for Preferred however you'd be much better off with a modem that supports a minimum of 16x downstream channels. If you keep telephone you could upgrade to the TM3402 which would provide phone and Internet up to Gigablast speeds. So long as you keep telephone there would be no charge for renting the modem however the router would still need to be addressed.
I'd suggest first connecting a computer directly to the modem then resetting the modem and see if your speeds improve.
-Chris
Thank you for the suggestion.
I tried this and my speeds improved by about 15-20 Mbps consistently. This is a clear improvement, although not by too much. I am very curious about how the modem may be also affecting my speeds then, considering the router is holding me back as well.
How can I upgrade to the TM3402? Is renting a modem more expensive in the long run than just buying one? I tried looking for the modem online and it seems it's only rentable. I found the list of Cox approved modem/router combos and I'm looking into this, is this ok too?
Again thank you for the help.
- If you have Telephone service, Cox will supply an internet and telephone modem at no extra cost. You are welcome to purchase your own third-party retail Gateway, as long as it is on the list of Cox-approved modems. We do offer Gateway modems for rental, and there are many benefits. For instance, we offer Panoramic WiFi, which includes the app for free:
www.cox.com/.../panoramic-wifi.html
www.cox.com/.../panoramic-wifi-app.html
There are many other factors that can determine speed, even on a hard-wired connection. For example, the type of operating system, the age of your device or any malware/viruses can also impact performance. Here's some additional information on correcting slow speeds:
www.cox.com/.../ways-to-improve-your-internet-speed-experience.html
www.cox.com/.../fixing-slow-wifi.html
Lastly, the number of devices you have connected to the in-home network can also determine speed. Please feel free to reach out to us at cox.help@cox.com, Facebook or Twitter for additional support. -Kevin M. Cox Support Forum ModeratorHi Kevin, thank you for your input.
I am updated on everything. Most recent version of W10, clean install on a new build. Nothing wrong with the OS. The speed is across all devices. Typically there is only 3-5 devices connected at once.
Anyway, what is a Gateway modem? Are you talking about Gateway the brand (lol)?
