Only certain devices connecting to WiFi
Just moved and got Cox. Did self install. Phones and tablets can connect to the internet. Computer, printers, and gaming consoles can only connect with hardwired Ethernet cable, not WiFi. Those devic...
Forum Discussion
Ethernet port and wireless are two different NICs. Ensure the wireless cards are enabled. Also, do the wireless device detect any other networks?
Yes, they are enabled. All of these devices were connected at our last house with no changes to the equipment since. I am able to connect my activated Samsung S9, son’s inactive iPhone 7S plus, daughter’s inactive iPhone 6S, and 3 inactive iPads (not all at the same time, just when needed). When I contacted tech support, they couldn’t give me any suggestion as to why certain devices can connect and others can’t even recognize our network. When we scan for networks, a long list of our neighbor’s networks appear. Just not ours. We have renamed our network to make it easily recognizable to us, changed the password twice, tried to enter it in manually, and still nothing.
Are you broadcasting your network (SSID)?
For those device connecting, what type of IP address are they assigned: v4 or v6?
Delete the previous default Spectrum wireless network within the properties of the NIC?
Updated wireless drivers?
- Hi Jubells. Try resetting the gateway back to factory default. To do this, you will need a toothpick or a paperclip and the reset button is on the back at the bottom. Press and hold it for 60 seconds. It will take about 5 minutes for it to reset. - Lisa, Cox Support Forums Moderator
