One 1 later and another long outage
Approximately a year ago my neighborhood experienced about a week long outage. We were told this was due to demand for network services exceeding the infrastructure in place. How this happened was nothing more than 0 planning for growth in the internet age of homes with many devices being online. Here we are approximately 1 year later and we’re now on day 3 of new service interruptions. This time the service disruption appears to be “cable related” according to a Cox representative over chat. That’s the best root cause they could give me. Now, the technology in my neighborhood hasn’t changed in the 22 years since I’ve lived in it. We are coaxial cable all throughout. Absolutely no fiber. The adjacent neighborhood is lucky, they managed to get AT&T 5 gig fiber to the premises! Oh how nice that would be. What’s it going to take for Cox to update their at least 22 year old equipment and keep up with the technology instead of being perfectly happy taking my money each month without investing at least some of it on installing fiber?? I couldn’t be more unhappy with Cox. I depend on a stable internet service working from home and streaming TV. Right now I’m having to make my cell phone a hot spot to work and to watch TV. If I had any other decent alternative in my neighborhood I would have made the switch years ago. Wake up Cox and keep up with the times. Anyone else have similar stories?
