Forum Discussion

JAnn_Mathew's avatar
JAnn_Mathew
New Contributor
7 years ago

Old Account & Bills deleted when moved to a new address

I recently moved my internet service to a new address, it deleted my old account as well as all the bills for the past months. Is there a way I could get and view the past bills as well in my portal.

  • MaryF's avatar
    MaryF
    Former Moderator
    7 years ago
    Hello JAnn Mathew,

    Are you using the same user ID on the new account that you were using on the old account? If so, this user ID will only show you the bills for the new account after it has been linked to the new address. If you need to further discuss account related concerns, please send us an email at cox.help@cox.com with your full name and street address.

    MaryF
    Cox Support Forums Moderator