OKC Internet Outage
Multiple issues with Cox Internet and TV (through Contour).
1) Outage in the metro since Friday, October 30th.
2) No communication from Cox that the service was down. Power company has provide...
Forum Discussion
Tech support told me a couple of days ago that my WiFi would be back that night at 10:49 pm. I was skeptical because no one from Cox was in the area doing any repair work. I’m without WiFi even now.
I wondered then, and I’m wondering now about the specific time in minutes; 19 in your case, and 49 in mine. Not 20, not 50 ... 19, and 49.
I keep getting the same BS. In Bethany, cluster of 20-40 homes without. Our lines ARE CONNECTED. On my acct of a day there is a time listed when service will be restored. It is not restored. The next day, no message on account. Then, the 3rd day another time is listed for restoration, never restored and the process keeps repeating without a different outcome, hence insanity!!!
They put my account on 'seasonal hold,' said they were doing all customers with an outage. When I looked on my acct the 'seasonal date' is December 10th. If that's the anticipated fix date, they should have told me that as well, but they didn't.
Whatever is wrong apparently can't be fixed. Or COX is so disorganized with technically outdated above ground services, they can't get a grip on it.
I also call BS on having service teams from out of state, here. When OGE brings them in, you SEE them. Have not even seen COX trucks out and about, that tells me something.
At 3 weeks+ and with no REAL, FORTHRIGHT communication from COX on what the problem is or when service is expected, looking to make a change.
So frustrated with COX's poor response and not being honest about their issues with their customers.
