Forum Discussion

Hilal_Al_Harthi's avatar
Hilal_Al_Harthi
New Contributor
5 years ago

offerup modem

I did bought a modem/router combo online  from offerup, the modem is certified refurbished or as the guy told me to be. I used the modem from month or so before it stopped working, saying that my service was terminated, and I need to make payment if I want my server backup again.

I did contact the support team letting them know there is some sort of mistake, am up todate with my payment. After few back and forth with the team, we found out that modem was connected to another cox account, and I can't use the modem till it get released or transferred into my account.

I did try to contact the guy i bought it from and I got no answer from him for weeks now.

My question is there way to get the modem working without the other guy or I do have paper weight modem?

Thanks

Hilal Al Harthi 

offerup
  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Hilal Al Harthi. I apologize that without consent from the owner of the other account to remove the modem, we are not able to get the modem working. - Lisa, Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    The modem was either flagged as stolen or a customer never returned to Cox after terminating service.  I'm surprised it took a month for Cox to catch it.

    If you also subscribe to landline (telephone) service, you could get a free DOCSIS/telephone modem, but you'll need to return it after terminating service.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      OP's problem now.  Offer up your cash and someone will take it.