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bnewland's avatar
bnewland
New Contributor

Not recieving all emails when checking via the website but is present when I check my phone

When I log into my email via a web browser I don't get all my emails.  Then I check my email on my phone and they are there.  It just seems random what emails are not being recieved.  I have tried different browers and different computers and still the same.  I have forward the emails to myself via the phone and I recieve them.  I need to recieve all my emails when I am at a computer.  Thanks for the help.

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  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hello @Bnewland,

    I am so very sorry to learn of your email troubles and I'd like to help. You can always try clearing your cookies and cache. Please try going to the webpage directly and not using a saved link, favorite, or bookmark. Try going to myemail.cox.net or webmail.cox.net. Try to access your email by logging into Cox.com, going to the Account Overview page, looking at the top right side, and clicking the envelope symbol. If none of that works. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator