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Stormrider's avatar
Stormrider
New Contributor
8 years ago

Not getting the speed I am buying and Cox blames my modem.

Not getting the speed I am buying. I recently upgraded to Ultimate and am not getting the download speed I should be getting. Should be 300 down and 30 up. I am getting the 30 up but only 100 down. M...
LatitiaS's avatar
LatitiaS
Moderator
8 years ago
Hi Stormrider,

I apologize for the inconvenience and I want to help. Please send us your name and service address to cox.help@cox.com so that we can investigate your issue and get things up and running at 100%. I look forward to hearing from you soon.

Latitia
Cox Support Forums Moderator