Not getting my moneys worth
Hi Everyone, I have been with this company for over 45 years even before it was called Cox, but seems here lately I not getting better but it’s getting worse several outages everyday on the wi-fi. ...
Forum Discussion
Hi Emmanuc,
I apologize you have been having trouble with our Internet service. We want to look into this with you. Please contact us privately. Our email address is cox.help@cox.com Please include your full street address and a link to your forum post.
Greg
Oh believe me, as a customer who has called this useless line every day, I finally gave up. It is useless. Your customer service doesn’t care. Your local office doesn’t care. Each day, our area goes down at least an hour. Soon, you will lose everyone to a competitor. So the loss of 100 customers at $200 per month equals loss of $20,000 per month revenue. If you value your business, it is in Cox’s best interest to engage the network engineers to FIX the broken logical links to your ITN’s instead of ignoring customer pleas. At some point we will all be dropping your services. 1000 customers = $200,000 per month lost.
