Forum Discussion

krzymike's avatar
krzymike
New Contributor
5 years ago

Not getting download speeds paid for

I have been paying for 500 Mbps download speeds since August and I only get up to 160 Mbps. This is not ocassionally, but all the time. The only time I got it closer to 300 Mbps was when a technician made a service call at my house. I have updated cable modem, dual band router, and Cat 6 ethernet, and the connection is ethernet cable.  I am getting frustrated calling about this. Can I get a rebate since August when I started paying for the higher speed. 

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Kryzmike,

    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing, credits, and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.


    Ben S.
    Cox Support Forums Moderator