First, what model modem and router do you have? Have you tried bypassing your router and connecting direct to the modem? Do you lose any lights on the modem?
Hello! We have just the single modem/router tower for panoramic wifi gigablast. Whatever was standard issue for 1gig plans in 2022. We are in zipcode 22039, FWIW.
Did every possible mix of restarts, unplugging, cox chat said they restarted multiple times but no dice. App now tells me it is unsuccessful each time it tried to do remote restart/reboot. Modem/router lights have been the usual blinking yellow for the past 5 days (normal for no signal)
Now just awaiting actual tech visit later this week.
We are in zipcode 22039, FWIW.
Thanks for the zip code. I think other people are posting from VA so you are not alone. Sounds like the gateway is hard down so I won't suggest bypassing splitters or the like. I think you are stuck until you can get a technician out there. Might help to contact Cox at cox.help@cox.com for a ETR on the outage. Not sure they can give one but can't hurt to ask.
If your modem is offline, the APP cannot reboot the modem because the modem has to be online to get the signal to reboot!
Understood. That sort of becomes a senseless cycle then, right? If your modem is flashing yellow and not receiving signal, then what is the point of sending a reboot signal? Why restart? Why does cox offer that?
There can be times when the modem is receiving signal but can't send signal to sync up with Cox. So it is able to receive the reset signal even when offline.
