None of my cable outlets will connect
I have tried plugging in the newest contour and modem into every single cable outlet in the house and it’s not connecting. We live in an old house. Could the outlets need updating to work with the ne...
Forum Discussion
Hi Pais, if you're upgrading to the Contour 2 platform, it is a much more powerful system than our older platforms. Therefore, it requires more signal strength in order to reach optimal performance. In order to be certain, a technician would more than likely need to go out to the home for this. Are you experiencing any error codes on the TV? Do you have a splitter in one of the rooms? -Kevin M. Cox Support Forum Moderator
No error codes. We setup the menu on the contour, but when we tried to watch a show, the screen would go black and nothing would come on. It would also tell us to try a different show. We aren’t using a splitter, but I couldn’t get the old cable to disconnect from the outlet to try the new one. It’s frozen from age. We will most likely need a technician, but we just started having a bunch of electrical problems the same night after we tried to hook everything up, so we will need to get that sorted and fixed before we can have a technician out. The modem did connect to one outlet, but it’s all the way at the other end of the house and the signal doesn’t reach where we need it to.
- Hi Pais, when you're ready to schedule a service call, email our team at cox.help@cox.com. We'll be happy to set up an appointment for you! -Becky, Cox Support Forums Moderator
