Non-stop SPAM for several weeks
I keep a Cox email account open to monitor alerts via my iPhone X and iPad Pro2 but not in Outlook on my pcs.
Lately, I have been inclined to close that email account because for several weeks I am...
Forum Discussion
This is getting RIDICULOUS Cox, come on. Just this morning I have been hammered by 3-5 per hour spam messages. And not matter how many times I go into Webmail to mark as Spam, a new one comes back almost identical, breaking thru. I had been told by a Supervisor you're moving to an entirely new system. When is this happening and what TOOLS are you going to give US your CUSTOMERS to stop this ridiculous volume of spam? Many of us have email on our desktop and devices all day and this interrupts our work day with incredible volumes of spam. Some of the titles alone should cause Cox to block them as spam, yet they just fly on thru, over and over. READ all your customers' complaints and DO SOMETHING PLEASE! Last suggn via Twitter support was "just unsubscribe to the emails" really? Come on, find us a solution!
Hi Sickofspamob, we are having a known issue regarding spam right now that is being worked on. I'm sorry for the inconvenience.
David
Cox Support Forum Moderator
David
Cox Support Forum Moderator
I appreciate your reply David, but you must know it's at EPIC PROPORTIONS and is worse than ever. Nothing works that tech support has advised, removing old rules and starting over, etc etc. even when I try says "an error occurred inside the server which prevented it from fulfilling the request" It's beyond an annoyance, but a total disruption for anyone that has their cox email come thru during work hours, literally dozens per hour. WHEN is your ETA on a fix? Apparently the server migration, upgrade, whatever it is, was or will be hasn't worked. Your customers are beyond fed up. Please give us a solid answer.
I thought maybe i accidentally signed up for something with one of my cox accounts. But the 2 that I have are getting inundated. The spam settings are no longer helpful and any email client filters are of little help. I've tracked down some owners of the source IP blocks, sadly they come from eastern EU and China from various ASN's. I wish there was *some* communication to the customers stating there was a known issue. Or some sort of flash communication when you first singed into support.
Yes, please--we definitely need a solution. OVER 100 spams that disrupt my regular email service since I first complained. (Chase)
Is there any update to your "known issue"? I'm not seeing any sort of improvement.
route2null0, I haven't seen any improvement, either. Actually, now, I'm getting more spam than personal emails. I use Google for my business emails; so, those are still working perfectly good without the spam problem. I just wish I could enjoy my personal email account at Cox like I did for 16 consecutive years before Cox made some horrible email change a few months ago or less. (Chase)
- Hi Route2null0. Our email team is still working on this issue. I apologize that this is taking time to resolve. Thanks, Lisa - Cox Support Forums Moderator
I am also receiving more spam, which started around the same time as the complaints in this thread. At first it was 1-2 per day and it seemed someone was trying out ways to get around the Cox spam filters. They have succeeded and I now get at least 10 per day.
This is NOT a case of my giving out my Cox email addresses to the wrong company, because I rarely give it out. I have a separate domain registered to myself and use that for email, and my Cox email address is rarely used anymore. In my Cox spam messages I can see it is just someone randomly guessing at email addresses, such as:
user1 at cox.net
userabc at cox.net
user123 at cox.net
It seems any decent email filter should be able to detect and block these.
Ironically, my firewall sent me email from my own registered domain last night to my Cox email account, and it allowed two messages before Cox blocked the third one as spam. Since this exact setup has worked for the last two years, Cox must be making more changes to their spam filter.
David, what is the status of the spam debacle at cox? Can you provide an update? I have tried all the avenues provided to me by Cox. The problem is getting worse. I received 72 spam messages this weekend alone... most of them from senders I have already marked as spam and forwarded to spamreport@cox.net
- Hi Dino85253. We are still working on the issue with the spam filtering. As a workaround, you can create a filter to help cut down on the amount of spam that reaches your inbox. Thanks, Lisa - Cox Support Forums Moderator
