Forum Discussion
KevnT
New Contributor
Been having the same issues, but for the last month. I've replaced my modem, upgraded internet plans, even purchased the unlimited data plans and I keep getting constant T3 errors. I've had a tech come out and scold me for being so close to my previously data capped plan (85% with 5 business days left in the month) and told me I needed to purchase the unlimited data plan and/or the business plan. I thought the response was a little BS but purchased the data plan regardless.
I have logs I can provide and also my downstream and upstream tables. Can someone please assist?
MariaL
5 years agoModerator
Hi KevnT,
We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, your complete service address, and the issue you’re experiencing.
Maria
Cox Support Forum Moderator
We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, your complete service address, and the issue you’re experiencing.
Maria
Cox Support Forum Moderator
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