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logiKing's avatar
logiKing
New Contributor
5 years ago

no ranging response

I am constantly getting these errors

I had this happen so much before I replaced my modem and router and signal is only going through one router. 

I've spoken to cox they sent out a tech said the signal line was good. ( of course it was good when he tested it then but after an hour or so it did it again this happened like 15 times earlier in the morning today 9/3) 

tried talking to cox on the phone as well and they just say the signal looks good 

talked to router and modem manufacturer and they say this is an issue with the ISP 

Thu Sep 05 18:39:19 2019 3 No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:39:58 2019 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:39:59 2019 3 No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:18 2019 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:19 2019 3 No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:22 2019 3 Ranging Request Retries exhausted;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:22 2019 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:58 2019 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;
Thu Sep 05 18:40:59 2019 3 No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:44:9d:29;CMTS-MAC=00:b6:70:99:d0:ef;CM-QOS=1.1;CM-VER=3.0;

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 41 405.00 MHz 3.80 dBmV 38.98 dB 2253 12652
2 Locked 256QAM 1 783.00 MHz 10.50 dBmV 40.37 dB 590 5115
3 Locked 256QAM 2 789.00 MHz 10.80 dBmV 40.37 dB 367 4370
4 Locked 256QAM 3 795.00 MHz 10.40 dBmV 38.61 dB 730 2877
5 Locked 256QAM 4 801.00 MHz 10.20 dBmV 38.98 dB 494 6235
6 Locked 256QAM 9 831.00 MHz 10.30 dBmV 38.61 dB 1174 7087
7 Locked 256QAM 10 837.00 MHz 9.70 dBmV 38.98 dB 723 5763
8 Locked 256QAM 11 843.00 MHz 9.60 dBmV 38.61 dB 595 4218
9 Locked 256QAM 12 849.00 MHz 9.90 dBmV 38.98 dB 867 7166
10 Locked 256QAM 17 879.00 MHz 10.60 dBmV 38.98 dB 405 4517
11 Locked 256QAM 18 885.00 MHz 10.60 dBmV 38.98 dB 715 5133
12 Locked 256QAM 19 891.00 MHz 10.80 dBmV 38.61 dB 1009 6954
13 Locked 256QAM 20 897.00 MHz 11.00 dBmV 38.98 dB 771 7000
14 Locked 256QAM 21 903.00 MHz 11.10 dBmV 38.61 dB 1186 6446
15 Locked 256QAM 22 909.00 MHz 10.40 dBmV 38.98 dB 479 5315
16 Locked 256QAM 25 927.00 MHz 10.50 dBmV 38.98 dB 1047 5620
17 Locked 256QAM 26 933.00 MHz 10.90 dBmV 38.61 dB 1176 5733
18 Locked 256QAM 27 939.00 MHz 11.00 dBmV 38.98 dB 712 6406
19 Locked 256QAM 28 945.00 MHz 10.90 dBmV 40.37 dB 492 5236
20 Locked 256QAM 29 951.00 MHz 10.50 dBmV 38.61 dB 794 6213
21 Locked 256QAM 30 957.00 MHz 10.40 dBmV 38.61 dB 481 5322
22 Locked 256QAM 33 357.00 MHz 3.50 dBmV 38.61 dB 2169 14630
23 Locked 256QAM 34 363.00 MHz 3.40 dBmV 38.98 dB 2564 15093
24 Locked 256QAM 35 369.00 MHz 3.50 dBmV 38.61 dB 3046 17282
25 Locked 256QAM 36 375.00 MHz 3.70 dBmV 39.20 dB 62 2814
26 Locked 256QAM 37 381.00 MHz 3.70 dBmV 39.20 dB 98 3204
27 Locked 256QAM 38 387.00 MHz 3.40 dBmV 39.20 dB 78 2869
28 Locked 256QAM 42 411.00 MHz 3.90 dBmV 39.20 dB 196 3884
29 Locked 256QAM 43 417.00 MHz 4.10 dBmV 38.90 dB 319 4774
30 Locked 256QAM 44 423.00 MHz 4.40 dBmV 38.90 dB 357 5219
31 Locked 256QAM 45 429.00 MHz 4.10 dBmV 39.20 dB 434 5141
32 Locked 256QAM 46 435.00 MHz 4.10 dBmV 38.90 dB 317 5000

>

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 kSym/s 32.20 MHz 37.21 dBmV
2 Locked ATDMA 4 5120 kSym/s 38.60 MHz 48.50 dBmV
3 ---- ---- 2 ---- 25.80 MHz ----
4 Locked ATDMA 1 5120 kSym/s 19.30 MHz 43.50 dBmV
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