please provide a name and phone number of a supervisor who I can speak
Good luck getting a supervisor via the moderators here. I tried when all my posts were deleted for no reason(ongoing 4month problem) and it was like talking to a stone wall. They said they had the power to act as supervisors so escalation wasn't possible. It got me pretty ticked off. I hope you have better luck.
To my surprise another Cox technician came out today. I went out to speak with him and he told me that the issue is actually damaged cable in front of my neighbor's house (nothing to do with frequencies/pedestals/external posts despite what most of the other technicians told me). It's amazing that it took 2 weeks and 7 technicians to diagnose this problem, I would have thought it would be one of the first troubleshooting steps an outside technician would perform, but I suppose not. Unfortunately, the technician did not have an ETA on when the cable will be fixed as it involves a team coming out to excavate the area and laying down new cable, so my internet issues remain. At least I have some comfort in knowing the actual problem has been discovered.
Except a damaged cable in front of your neighbors house can cause interference on multiple frequencies,, can transfer that interference to the pedestal, and cause all kinds of problems. Something like that can be hard to ascertain, because at the time the OTHER techs were focused on finding an issue from the pedestal to your home, and unfortunately they may not be able to determine that someone else's cable run is causing your issue. At least they know where the problem is now and can get it corrected.
Yes, the technician did explain to me that he had to run the route of the cable starting at the node to discover where the damage cable was, so I understand it took some work. He was very surprised to hear that he was the 7th technician to show up but the 1st one to discover the issue with the cable though. He said that he would have expected the 1st supervisor to have discovered it, but in his words "it all depends on who shows up". In my opinion, fault lies with Cox management for not training their technicians to troubleshoot all options.
