Forum Discussion

Unimpressed's avatar
Unimpressed
New Contributor II
2 years ago

No Internet Service for a Week and no Resolution in Sight - FELLOW CUSTOMERS BEWARE!

I have not had stable internet for a week and am at my wits end with Cox. As a bit of background, my wife and I both work from home so we need strong, reliable internet. I am also signed up for the e...
LisaH's avatar
LisaH
Moderator
Hi Unimpressed. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can look to see what is happening. - Lisa, Cox Support Forums Moderator
Unimpressed's avatar
Unimpressed
New Contributor II
2 years ago

Hi Lisa,

I am aware of the purpose of this forum. I posted here as Cox has been unable to fix my issue for nearly 2 weeks now. I have reached out to Cox via phone, text and email over 30 times and still no resolution. I guess I can try reaching out on twitter, FB or whatever other social media platform Cox would like me to waste my time with, but I doubt it’ll help any.

Also, it’s day 13 now. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    If you don't get help soon, you might want to file a informal FCC complaint. That at least gets their attention.

    • Unimpressed's avatar
      Unimpressed
      New Contributor II
      2 years ago

      Thank you for the suggestion. I have not yet thought of that option but unfortunately I will have to consider it soon if this is not resolved asap. One or two days, even a week with internet issues can be understandable, but two weeks and with no resolution in sight is just unacceptable at this point. 

      I continue to feel as if each person I deal with at Cox is just interested in passing my issue to the next person (or contact type (I.e., email, chat, phone, text and now social media) rather than trying to resolve this issue once and for all. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        I find email works the best as it create a easy to follow paper trail. That way if you do file a FCC complaint, you can include all the correspondence. Either way, I wish you luck.