Day 12 update.
Another technician came out yesterday afternoon. He worked on a few pedestals/external posts throughout the neighborhood. My internet issues still remain and I'm unsure if the technician thought he had fixed the problem and it came back, or if Cox is still working on the problem. I sent an email to Dustin at Cox.Help.com asking for an update and also called the technician who previously came out earlier this week asking the same. Still waiting to hear back. At this point I think it's doubtful my internet will be back before Monday.
Hi Lisa,
I am aware of the purpose of this forum. I posted here as Cox has been unable to fix my issue for nearly 2 weeks now. I have reached out to Cox via phone, text and email over 30 times and still no resolution. I guess I can try reaching out on twitter, FB or whatever other social media platform Cox would like me to waste my time with, but I doubt it’ll help any.
Also, it’s day 13 now.
If you don't get help soon, you might want to file a informal FCC complaint. That at least gets their attention.
Thank you for the suggestion. I have not yet thought of that option but unfortunately I will have to consider it soon if this is not resolved asap. One or two days, even a week with internet issues can be understandable, but two weeks and with no resolution in sight is just unacceptable at this point.
I continue to feel as if each person I deal with at Cox is just interested in passing my issue to the next person (or contact type (I.e., email, chat, phone, text and now social media) rather than trying to resolve this issue once and for all.
