Forum Discussion

Unimpressed's avatar
Unimpressed
New Contributor II
2 years ago

No Internet Service for a Week and no Resolution in Sight - FELLOW CUSTOMERS BEWARE!

I have not had stable internet for a week and am at my wits end with Cox. As a bit of background, my wife and I both work from home so we need strong, reliable internet. I am also signed up for the e...
Unimpressed's avatar
Unimpressed
New Contributor II
2 years ago

Day 12 update.

Another technician came out yesterday afternoon. He worked on a few pedestals/external posts throughout the neighborhood. My internet issues still remain and I'm unsure if the technician thought he had fixed the problem and it came back, or if Cox is still working on the problem. I sent an email to Dustin at Cox.Help.com asking for an update and also called the technician who previously came out earlier this week asking the same. Still waiting to hear back. At this point I think it's doubtful my internet will be back before Monday.

  • LisaH's avatar
    LisaH
    Moderator
    2 years ago
    Hi Unimpressed. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can look to see what is happening. - Lisa, Cox Support Forums Moderator
    • Unimpressed's avatar
      Unimpressed
      New Contributor II
      2 years ago

      Hi Lisa,

      I am aware of the purpose of this forum. I posted here as Cox has been unable to fix my issue for nearly 2 weeks now. I have reached out to Cox via phone, text and email over 30 times and still no resolution. I guess I can try reaching out on twitter, FB or whatever other social media platform Cox would like me to waste my time with, but I doubt it’ll help any.

      Also, it’s day 13 now. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        If you don't get help soon, you might want to file a informal FCC complaint. That at least gets their attention.