When I reset the modem my internet comes back for a period of time (sometimes minutes, sometimes 2-3 hours), but it never lasts. I had a tech come out on 2/17 and he told me that he could do a "temporary fix" but that a supervisor would need to come out and permanently fix the issue. The technician checked all the wiring and said it was an issue with a "pedestal" outside. 4 days late I am still waiting on the supervisor to come out, or even call me. I'm now going on my 8th day with limited or no internet.
I called Cox again this morning and was able to get another technician scheduled to come out tomorrow afternoon.
I've just sent an email with my original post to the email address you listed. I also included my name and address. Thank you.
