When I reset the modem my internet comes back for a period of time (sometimes minutes, sometimes 2-3 hours), but it never lasts. I had a tech come out on 2/17 and he told me that he could do a "temporary fix" but that a supervisor would need to come out and permanently fix the issue. The technician checked all the wiring and said it was an issue with a "pedestal" outside. 4 days late I am still waiting on the supervisor to come out, or even call me. I'm now going on my 8th day with limited or no internet.
I called Cox again this morning and was able to get another technician scheduled to come out tomorrow afternoon.
Let us know how it goes!
The technician came out today and quickly realized it was an issue outside. He worked on the pedestal and said that he fixed the channels, however another team will have to come out and balance out the power amongst other pedestals/transformers in the neighborhood. His ETA was 1-2 days, which in the Cox world is pretty fast. I'm hoping whatever work gets done doesn't knock out service to the rest of the neighborhood...
The technician also gave me his card, which was the first time someone from Cox actually gave me their contact information and took some sort of ownership in trying to resolve my internet issues. Fingers crossed that the internet issues will be fixed once and for all.
