We recently went through over a week of No Internet service and I work from home 4 days a week, luckily my boss has Cox Internet and was experiencing the exact same issue as I was, I called, spoke with an online agent several times, emailed them, they kept changing their story as to what was going on, but each time I spoke with someone they very quickly reminded me that my Bill was due in X days and remember I can pay my Bill online for a more convenient transaction, but they weren't worried to much about me missing work due to their issues, or fixing my issues or the 30+ people near me having exact same issues, they did give me a very small amount off my Bill to make up for the week of work I missed totally evens out. Gotta say though the 2 different agents that told me ALL Internet providers were down and experiencing the exact same problems was a riot, my neighbor right next to our house has AT&T and perfect connection, T-Mobile and the rest of the providers all were doing just fine, no problems whatsoever. And on another note, it seems that once a year almost like clockwork that different locations go down for a week at a time with exactly the same issues, agents smiling exact same answers, no reason or fix for the no internet issue, then all of a sudden its working again. Kinda seems a little Hmmmm 🤔🤔
