This has been going on for years for me at least twice a year like clockwork. Internet goes in and out it's sloppy it's chunky and it's slow. I constantly call complaining and we do the routine of plugging and unplugging and checking connections. Eventually they say my internet is too slow and try to upsell me. Makes no sense I can run every single TV in the house phone and the PC with no issues when the internet is running well.
I even bought new modem and new router to prove a point problems still at reoccurs eventually it just goes away
Today or lately Internet's been slow and in and out but today it finally went down so I tried the modem reset on the app. Unsuccessful cannot communicate with the box. So I got on the app chat and of course we went through the routine. Had to remind the guy that I am a manufacturing engineer by trade and education and hooking up harnesses is my job. Had to explain to him that I have changed nothing and I am not the variable in this situation, they are. I believe this time they offered me a free technician to come in but I am not going to schedule my life around them I didn't change they did. I told them I would wait for them if they paid me. Anyway when I first got on I asked him to check my connection he said they see no issues with my communication. I then asked him to reset my modem and he said he could not communicate with my modem. I had to ask him why he said there were no issues but yet still could not communicate with my my modem. No real answer from him. We tried unpowering and powering up the modem nothing happens so finally after a long yapping I ended the chat and tried to reset the modem through the app. Blammo this time it worked. Speed test shows that it's good but I know it will come back.
If you are the Cox pano app, and you tried to reset the modem, while having internet issues, remember, the app goes through the internet to talk to the modem.
If you are using let's say a netgear app, and you are using WiFi, and having wifi interference, same thing. I would have thought as a manufacturing engineer, you would have considered those things and simply MANUALLY power cycled the modem, and then if using a stand alone router, the same, power cycling the router.
THEN, they offered you a technician. If there is a cox issue, or a line issue to your home, THAT'S how it gets fixed!
