no internet after cable box was looked at
Hello, Cox was out today and was looking at our neighborhood cable box. After they were done, our internet does not work. I called Cox and they stated it was a modem issue and to call Netgear. I did ...
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It's called a neighborhood node.
Cox probably tweaked something on the node. That's good. You may just need to reboot your modem by unplugging for 30 seconds.
If this doesn't bring you online and you have a cell phone, log into your Cox account to reset your modem.
If this doesn't bring you online, call Cox to re-provision your modem.
BTW, Cox recommending to call Netgear is awful advice.
thanks for the reply, I was on chat with cox again and they came to conclusion...no signal from the outside box. The tech did something and now they will not resend a tech for 5 days, so no internet till then, so frustrating
Oh and I did even go out and get one of Cox's rental modems, still nothing
Cox doesn't rent modems. Cox rents all-in-one devices (DOCSIS & WiFi & eMTA). If this rental did nothing, take it back immediately to get it off your bill.
Stop chatting. Either call or email Cox at cox.help@cox.com.
cox does rent modems, I had a choice between a modem and all in one and took the modem option. Anyway, I did email and they told me the same thing so I wait.
