Forum Discussion
It's called a neighborhood node.
Cox probably tweaked something on the node. That's good. You may just need to reboot your modem by unplugging for 30 seconds.
If this doesn't bring you online and you have a cell phone, log into your Cox account to reset your modem.
If this doesn't bring you online, call Cox to re-provision your modem.
BTW, Cox recommending to call Netgear is awful advice.
- helpinphoenix5 years agoNew Contributor
thanks for the reply, I was on chat with cox again and they came to conclusion...no signal from the outside box. The tech did something and now they will not resend a tech for 5 days, so no internet till then, so frustrating
- helpinphoenix5 years agoNew Contributor
Oh and I did even go out and get one of Cox's rental modems, still nothing
- Bruce5 years agoHonored Contributor III
Cox doesn't rent modems. Cox rents all-in-one devices (DOCSIS & WiFi & eMTA). If this rental did nothing, take it back immediately to get it off your bill.
Stop chatting. Either call or email Cox at cox.help@cox.com.
Related Content
- 3 months ago
- 8 months ago
- 4 months ago