Forum Discussion

rfm's avatar
rfm
New Contributor II
7 years ago

No incoming our outgoing e-mail due to legacy OS and security protocols

I suspect that those who have opined about the possible solutions to the e-mail problem are all correct to a greater or lesser extent.   My question is: why can't Cox deliver to their customers a solution?  Give the ever increasing fees that Cox charges for internet service and the chest pounding they engage in regarding improved customer service, why would they leave the solution to their customers?   if Cox really had their act together, they would scan these forums, identify those who are having technical problems, and contact them directly to assist.   I spoke to customer service yesterday.   I described the problem and the service representative could provide no solution except to recommend a change in software.  I requested to speak to a level 2 technician and the customer service representative stated "I'm not allowed to contact level 2" ??  Again, using my comment from a previous post.............can this get any crazier?  No competition=poor customer service. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hi Rfm, Cox typically does not troubleshoot client devices, as this is classified as third-party; we mainly troubleshoot the host server on myemail.cox.net. As of 04/24/19, all email sent from a Cox Email address must use TLS 1.0 security encryption or higher. Choosing to encrypt with SSL / TLS provides added security to email. If you can send and receive emails on myemail.cox.net, then we would recommend changing your password, http://bit.ly/2KOrZnd. Please ensure the password matches the incoming and outgoing server settings for your Outlook mail. Here is a list of acceptable server settings for third-party client devices, http://bit.ly/2KGsVKh. -Kevin M. Cox Support Forum Moderator