No incoming our outgoing e-mail due to legacy OS and security protocols
I suspect that those who have opined about the possible solutions to the e-mail problem are all correct to a greater or lesser extent. My question is: why can't Cox deliver to their customers a solution? Give the ever increasing fees that Cox charges for internet service and the chest pounding they engage in regarding improved customer service, why would they leave the solution to their customers? if Cox really had their act together, they would scan these forums, identify those who are having technical problems, and contact them directly to assist. I spoke to customer service yesterday. I described the problem and the service representative could provide no solution except to recommend a change in software. I requested to speak to a level 2 technician and the customer service representative stated "I'm not allowed to contact level 2" ?? Again, using my comment from a previous post.............can this get any crazier? No competition=poor customer service.